Ireland Store Information & Terms

Last updated: 20 June 2026

This page summarises key store information for customers ordering UTBOX products from Ireland. It is intended to help you check the seller, payment, delivery, returns, and support route before ordering.

Merchant identity

Merchant: Hongkong Hope Overseas Trading Co., Limited

Address: Room 701, unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong

Phone: +1 3474001941

Email: support@utbox.store

Products and checkout

The Ireland storefront is focused on the UTBOX X2 Pro HDMI game stick bundle. Product pages show the current included items, storage option, controller bundle, and live price.

Ireland customers should see EUR storefront pricing and EUR checkout where the Ireland market is selected. The final order total, taxes where applicable, delivery route, and payment method are confirmed at checkout before payment.

Order confirmation

After checkout, Shopify sends an order confirmation to the email address used at checkout. If an item is unavailable, an address cannot be serviced, or an order cannot be fulfilled, UTBOX support will contact you and arrange a cancellation or refund where needed.

Delivery to Ireland

UTBOX currently shows free Ireland delivery for the X2 Pro bundle, with an estimated 3-7 business day delivery window after dispatch from our Germany warehouse. Delivery estimates are not guaranteed dates and may be affected by carrier, address, weather, customs, or peak-season delays.

Returns and refunds

For return windows, return postage, refund timing, faulty items, and the return request route, review the Ireland Returns & Refunds page before sending anything back.

Product setup and support

Use the Ireland FAQ for HDMI setup, USB power, controller, and compatibility questions. For order-specific help, email support@utbox.store with your order number and checkout email.

Customer responsibilities

Please provide accurate delivery and contact details at checkout, inspect your order when it arrives, and contact support promptly if you notice a delivery, setup, or product issue.